Activity+Task+Analysis

- Clean up table - Take order - Take reservation - Serve out food and drink - Bring up the bill i) Clean up the table properly, to make the next customer feel comfortable ii) Represent the hygiene level of the restaurant, and giving out good service to customer iii) Cleaning tool iv) Waiter, manager, customer v) Every single one, because it’s the first impression for the customers, if we cannot giving a good impression, customers will not consider out services vi) Challenges on the hygiene level vii) Anciently break the dishes while collecting them i) Take down order from customer, with good attitude and smile ii) Represent the restaurant, giving out good service and attitude iii) Pen, paper, or hand-carry order machine, and smile iv) Waiter, manager, customer v) “Serve out food and drink”, because you need to take the order correctly, other wise you will get the wrong order to the wrong table vi) Challenges from customer about the attitude, service, and wrong order issues vii) Take the wrong order i) Take down the reservation though phone call or walk-in customer, with good attitude ii) Represent the restaurant, giving out good service and attitude iii) Telephone, pen, paper, or computer, and a smile iv) Waiter, manager, customer v) Every single one, because its another example of first impression to the customers, if we cannot giving a good impression, customers will not consider out services vi) Challenges from customer about the attitude, wrong information, and service issues vii) Take down the wrong information i) Serve out right order to the right table, with good attitude ii) Represent the restaurant, giving out good service and attitude iii) Food, drink, and a smile iv) Waiter, manager, customer v) Take over and take reservation, because all of them need to communicate with costumers vi) Challenges from customer about the attitude, wrong dishes, and service issues vii) Take out the wrong food or drink i) Giving out bill to the customer, with good attitude and smile ii) Represent the restaurant, give out good service and attitude iii) Bill, change, receipt, hand-carry credit or debit card machine iv) Waiter, manager, customer v) Everyone in the above, because by the tips, it can show the customer like your services or not vi) Challenges from customer about the attitude, changes, and service issues vii) Giving out wrong bill and changes
 * Job context: Waiter **
 * Tasks: **
 * 1.) Clean up table**
 * 2.) Take order**
 * 3.) Take reservation**
 * 4.) Serve out food and drink**
 * Bring up the bill**


 * How to take an order?**

The reason why I take this task- “Take order” to make this flowcharting, because usually, people think that waiter is not important and is an unskilled career. However, they did not realize that a waiter is requiring a high communication skill. Therefore, I want to show that it is not that easy to be a waiter. As a waiter, you need to have a good attitude and communication skill, because you are representing the restaurant and require communicating with your customer. By using this chart, it can present the right steps for a waiter to take an order from the customer. By follow the step, you should tell your customer your name first; this is your respond to let them know who you are, so they can find you directly. If you fail in this part in the first place, you will consider as failure. After, you have to ask their demand. Also, you should remember every detail from the menu, because it is your respond to give your customer advice at the some point. For example, as a successful waiter, you should offer your customer something to drink first. After, is the appetizer, then the main dish. Within the progress of ordering, your customer might ask you different question and request, whatever they repeating the same question, you should keep up your best attitude. Therefore, a waiter is requiring a high emotional quotient and social skill. However, for this case, it is such a long progress for a waiter to take a complete order today, if there is a new technology, for example, a computer based ordering machine; customer can take the order by using he machine themselves, if they have any question, they can use a button to let request the waiter, so the waiter can explain to them, and after they finish ordering, waiter can repeat their order once, this would be much more faster than ordering in person. Moreover, by using this technology, customer can still ask question though the computer and waiter can either reply in person or computer, therefore, waiter can keep on using their communication skill and make the order progress much more faster.